If you see this message, the Bluetooth connection between your Alarm Pro and your cell phone or tablet may have been disconnected. "Your mobile device has lost the Bluetooth connection to your Ring Alarm Pro." To resolve this, tap Retry which will restart the process and resolve any issues.
#Ring alarm pro update
If you see this message, then the download and setup of the latest Alarm Pro software update is taking longer than the app expected. Please note, you need to be in an area with a strong cellular connection or have an internet provider to proceed with Alarm Pro setup.Try connecting your Alarm Pro system to your modem using an ethernet cable and tap Try Again. If you’re still having issues, an alternate internet connection may be required.Try moving your Alarm Pro to a different spot that has better cellular reception and tap Try Again. If the wifi LED is flashing red, it means that it’s still having difficulty creating a connection.If the wifi LED is solid green or orange, tap Try Again.Check the wifi LED on the back of your unit.Please wait a bit, then try the steps listed below. It can take up to 3 minutes for the Alarm Pro Base Station to connect to the cellular signal. If you see this message, it means that your Alarm Pro may have an issue finding a cellular connection needed for setup. "Your Ring Alarm Pro is having trouble connecting to the internet." Choose the correct Alarm Pro Base Station to set up. If you see this message, you have multiple Alarm Pro Base Stations plugged in and ready for setup. "Please select the correct Ring Alarm Pro." Your phone or tablet does not has Bluetooth turned on.Next, you’ll start the Set up a device process from the start, but this time select Alarm Base Station. In this case, tap the X in the upper right corner to leave the Alarm Pro setup flow. You’ve selected Ring Alarm Pro Base Station as the device to setup but are actually intending to setup an Alarm Base Station.If your Base Station is plugged in and powered on, but the LED ring on the top of the system is not spinning, you’ll need to press the pairing button on the back. Your Alarm Pro is not in Bluetooth Pairing mode.Try plugging it into an outlet or a fully charged Power Pack, and tap Try Again. Your Alarm Pro Base Station is not plugged in to power.If you see this message, it could mean a few things: "We’re having trouble finding your Ring Alarm Pro."
To continue setting up your Alarm Pro, you’ll need to find another smart phone or tablet that support Bluetooth LE and start the Alarm Pro setup from the beginning. You’ll see this message if your cell phone or tablet does not have Bluetooth LE capability. To continue, turn on your mobile device’s Bluetooth settings and tap Try Again. You’ll see this message if your cell phone or tablet doesn’t have Bluetooth Sharing turned on. "To continue setup, grant the Ring app Bluetooth permission." To continue, turn on your mobile device’s location settings and tap Try Again. You’ll see this message if your cell phone or tablet doesn’t have Location Sharing turned on. "Please grant permission for location sharing on your mobile device." If you see one of these messages while setting up your Ring Alarm Pro, follow the steps listed below to resolve the issue.